Postage and Delivery
How much is delivery?
Delivery is free regardless of how many items are purchased. Orders over $150 are shipped express at no charge.
Do you have an express option?
Yes, we do. We charge an extra $12 for express delivery. If choosing this option please check to make sure you are within the express network. You can do this by going to http://auspost.com.au/parcels-mail/delivery-areas.html
How long does delivery take?
Orders placed and paid for before 12pm will be shipped via Regular Post the next business day, which means you should receive it in 3 - 5 business days. Customers selecting the express option or whose orders are over $150 are delivered by Express Post, so you should receive your new clothes even faster.
How do I check on whether my parcel has been despatched?
You will be able to check the status of your purchase by signing in and checking your account. We will also send you an automated email once this has been done.
I haven’t received my delivery. What do I do?
Log in to your account and check the despatch details. If it's been posted, please allow 10 business days for delivery. If it hasn’t been received by then please contact us immediately.
Can I have my order delivered to a different address other than my billing address?
Yes, simply type in the address you wish your parcel to be delivered to during checkout if it's not one of the options already stored in your profile. Your profile can store multiple addresses so you won’t have to enter your details each time you make a purchase.
Do you deliver to PO Boxes?
Yes, we do.
Will I need to be home to receive my order?
No, but if you know you won’t be home during normal delivery hours, we suggest you choose to have your parcel delivered to your work address or that of a relative who will be home during business hours.
How much is International delivery?
International Shipping is free. Note that we do not charge Australian GST on export orders - the GST will be deducted at checkout.
Do you have an Express option?
Yes, we do (Express Courier International Merchandise) and the cost is calculated at the checkout.
How long will my order take to arrive?
Orders are shipped via International Air Mail, and can take anywhere from 3-10 business days to arrive. As a rough guide:
- New Zealand, Singapore, Asia Pacific: 3-5 business days
- USA & Canada: 5-7 business days
- UK & Europe: 7-10 business days
This service requires a signature upon delivery so please make sure it is sent to an address where you will be able to receive it. If you haven't received your parcel in 10 business days, please contact us at firstname.lastname@example.org
Please note we only accept payment by bank transfer or Paypal for orders within Australia. For international orders we only accept Paypal.